Question 1

How many clients can one ConnectMyAssets instance manage?

Accepted Answer

A single ConnectMyAssets on-premises appliance supports hundreds of client tenants. There is no hard ceiling on tenant count. Each client is fully isolated at the database and API level, so adding new clients does not affect the performance or security of existing ones. MSPs with large portfolios can further distribute load by deploying additional collector nodes per client site.

Question 2

How is client data isolated in a multi-tenant deployment?

Accepted Answer

Tenant isolation in ConnectMyAssets is enforced at the database and API layer, not just in the user interface. Client A cannot query Client B's data even with a direct API call using valid credentials. Each tenant's configuration backups, compliance scores, alerts, and device inventories exist in a fully separate scope. Your NOC engineers switch between client dashboards instantly without any risk of cross-tenant data exposure.

Question 3

Can ConnectMyAssets generate white-label reports for each client?

Accepted Answer

Yes. ConnectMyAssets generates per-client compliance and inventory reports in PDF and CSV format with your MSP branding. Monthly delivery can be fully automated so reports are sent to clients without manual intervention. Each report covers the specific devices, compliance frameworks, and alert history scoped to that client only. This saves hours of manual reporting work per client each month.

Question 4

Is ConnectMyAssets deployed in the cloud or on our infrastructure?

Accepted Answer

ConnectMyAssets is an on-premises appliance deployed on your own infrastructure, not a SaaS platform. As an MSP, you host the appliance within your NOC or data center. Your client configuration data never leaves your perimeter or touches any shared cloud infrastructure. This is a key differentiator for MSPs serving clients in regulated industries who require guarantees about where their data is processed.

Question 5

How quickly can we onboard a new client network?

Accepted Answer

Onboarding a new client typically takes two to four hours for networks of 50 to 300 devices. You create a new tenant in ConnectMyAssets, configure a collector in the client's network segment, provide SSH or SNMP credentials, and auto-discovery handles device identification and initial backup automatically. For clients already documented in a CMDB or spreadsheet, bulk import accelerates the process further.

Question 6

What compliance frameworks can MSPs offer to clients through ConnectMyAssets?

Accepted Answer

ConnectMyAssets supports NIS2, DORA, ISO 27001, and PCI-DSS compliance scoring out of the box. Each client gets a compliance dashboard showing their posture per framework and per device. MSPs can use this to offer compliance-as-a-service as a billable managed service, providing monthly audit-ready evidence packages to clients in regulated industries such as finance, healthcare, and critical infrastructure.

Built for Managed Service Providers

One Platform. Every Client. Full Isolation.

Multi-Tenant Architecture

Per-Client Reporting

Operational Efficiency

How MSPs Use ConnectMyAssets

Onboard Clients

Manage & Monitor

Report

Isolation That Goes Beyond the UI

Frequently Asked Questions

Run Your NOC From One Platform